Returns, Refunds & Cancellation

Last updated: 6 October 2026

Cancelling an order

• You can cancel an order at any time before it is dispatched. Contact us with your order number and, if you have already paid, we will refund the full amount.
• Once an order has been handed to the courier it can no longer be cancelled.

Damaged, defective or incorrect items

We pack every order with care, but parcels are sometimes mishandled on the way. If your order arrives damaged, defective, or is not what you ordered:

• Tell us within 48 hours of delivery.
• Send your order number with clear photographs of the outer box, the packaging and the product.
• We will send a replacement or, if you prefer or a replacement is not possible, refund the amount you paid for that item.

You will not usually need to send the damaged item back. If we do need it returned, we will arrange and pay for the pickup.

What cannot be returned

Our products are made for worship and are consumed in use. For reasons of hygiene and sanctity we cannot take back:

• products that have been opened, lit or used;
• products returned for a change of mind, where the item delivered was correct and undamaged.

Because our products are made from natural materials, small variations in colour, shape and size are normal and are not defects.

How refunds are made

• Approved refunds are made to the original payment method within 5 to 7 working days. Your bank or card issuer may take a few more days to show the amount in your account.
• If you paid us directly, we will refund you by the same route.
• Shipping charges are refunded when the whole order is cancelled before dispatch, or when the return is due to our error.

How to reach us about a return

Write to , call , message us on WhatsApp, or use the contact page. Please include your order number.